Warranty is not applicable in any of the following cases:

  • Expired warranty period. This warranty will automatically terminate on the expiry of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period.
  • The product is not operated according to the instructions given in the instruction manual. Faults resulting from improper use (e.g. mechanical damage, incorrect operating voltage, improper use) the proper use conditions are stated in the user’s manual
  • Purchase of the product from unauthorized persons or shopping channels.
  • In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use, defects developed by due to causes beyond control like lightning, abnormal voltage or acts of God.
  • Minor faults in the quality of a product that do not affect the product’s value or technical condition or Deterioration or peeling of the product’s color due to normal wear & tear or usage.
  • Issues pertaining to the look & feel of the product, dim display under sunlight, low sound quality due to accumulation of dust or dirt.

Warranty Guidelines

  • Product purchased directly from one of our official selling channels is covered with a 1-year warranty.
  • The Warranty period begins from the date of purchase.
  • Proof of purchase is required to be presented for availing warranty services.
  • The warranty services are limited to repair or replacement of the product & are at the sole discretion of the company.
  • In case of any issue with the product, reverse pickup will be done from the customer’s place/point through our logistic partners, and the replacement/repaired unit is sent back through courier.
  • The company shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of our products nor will be able to provide any repairs or replacement for such issues.
  • In case of product replacement within the warranty period, if the product is out of stock, an upgraded model of the equivalent price will be offered. The customer will not be eligible for a gift card or refund and the warranty will continue as per the previous product purchase date.

The following are the warranty terms and conditions:

  • This warranty covers only Hardware, Software, Battery, and Manufacturing Defects of the products.
  • This warranty shall provide a 1-year warranty from the date of purchase of the product as specified in the warranty card (REMAX 6 months only).
  • This warranty is valid for the first purchase of the products only.
  • Warranty does not cover if the product has been subject to abnormal or improper use, exposed to extreme moisture or dampness, dropped/mishandled, or it is found that the product has been attempted to be repaired by any UN-AUTHORIZED person or service center.
  • This warranty will only be valid if the serial no of the warranty card matches that of the product as specified in the warranty card.
  • Water and moisture damage to the product is not covered under this warranty program.
  • The limited warranty extends only to products purchased in Nepal.
  • Warranty not valid if the purchase bill/cash memo is found to be incorrect or fake.
  • The service center will not be liable for any incidental or consequential damage, loss of any anticipated profits, work storage, loss, or impairment of data arising out of the use or improper functioning of the products.